Terms & Conditions
Service Agreement
It is the responsibility of the customer to familiarize themselves with these terms and conditions at the time of requesting/scheduling service and prior to allowing our technician(s) to commence work. By engaging Kevin’s Appliance Service LLC, you agree to these terms and conditions laid out in this agreement. This agreement constitutes a legally binding agreement between you and Kevin’s Appliance Service LLC.
Service Calls
By scheduling a service call with us, you agree to allow our technician to arrive at the location made available to us at the time of scheduling, unless otherwise specified. We charge a non-refundable $89.95 service fee, which includes the trip charge and diagnosis. If a repair can be made on the same day, we will give you a quote first before conducting any repair on your appliance. If more than one appliance requires service, there may be additional labor charges applied depending on the time needed for diagnosing – this will be up to the technician to decide at the time of service. All balances are due on the day of service following the diagnosis and/or repair. We do not bill at this time. All invoices are due upon receipt. All service calls are guaranteed for 30 days from the time of service. If we are called back out on the same appliance within those 30 days and the issue is not related to the previous visit (a new or different problem), there could be additional charges.
Warranty
We offer a 1 year warranty on all parts except water valves, and compressors, which are warrantied for 90 days. The warranty begins on the day that the part is replaced or installed. The warranty only applies to parts that are found to be defective. Parts that fail due to improper use, improper conditions or customer abuse are not covered.
We offer a 90 day warranty on labor. The warranty begins on the day the labor is performed. The warranty covers correcting issues that were not resolved during the previous repair and/or defects in our workmanship. The warranty does not cover any new or additional problems that are unrelated to the previous repair.
Kevin’s Appliance Service LLC is a COD business. The customer is responsible for paying the balance. We do not do manufacturer warranty work, service contracts or cover insurance policies.
Payment and Conditions of Service
Scheduling service with us implies full acceptance of our terms and conditions as detailed, as does allow our technician to commence service. There must be someone at the residence or place of business 18 years of age or older at the time of service. Payment is due and will be collected upon completion of the services unless an agreement with Kevin’s Appliance Service LLC is otherwise specified beforehand. The forms of payment that we accept are: cash, check, Visa, Mastercard, American Express and Zelle. We do not accept Apple Pay, Google Pay or bank transfers (money wiring). We charge a 3% fee for all credit card transactions. We reserve the right to refuse service to anyone who has an outstanding balance with us or who has become problematic towards business operations. We will not order parts or approve any estimates/quotes if the service call fee has not been paid. We do not accept partial payments.
Parts
We only use OEM parts from a certified parts supplier. All parts come from the manufacturer. We charge the suggested retail price for the part. Parts found from other sources are not considered reliable and we will not order them. If the customer decides to order the part(s) themselves, we will install them but there is no warranty or guarantee on the part. Also, this voids the 90 day labor warranty. There will be a minimum charge of $98 for us to come out and install the part.
Damage Waivers
It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. These waivers are applicable for all work performed and are assumed and accepted once you allow our technician to commence the provision of service.
Waiver of Damages When Moving Appliances: You understand that there is an inherent risk when moving an appliance. There is a risk of damage to the appliance itself, and to the areas surrounding the installation, including but not limited to flooring, cabinetry and countertops. You understand and acknowledge that the technician is not required to move the appliance. The appliance must be accessible. In exchange for the technicians willingness to move the appliance, or make it accessible, you promise to hold faultless, Kevin’s Appliance Service LLC, the technician, it’s owner, it’s employees, it’s agents and/or contractors from any and every liability associated with any such damage that may occur in connection with this movement. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.
Waiver of Damages When Working with Water: You understand that the appliance to be worked on is connected with the building’s plumbing system. Whenever any appliance is so connected, there is an inherent risk that component failure, imperfect connections, and/or other faults could result in unintended leakage and/or flooding within the establishment, causing significant and sometimes catastrophic damage. Excluding cases of gross, clearly proven and explicitly identifiable carelessness/negligence by the technician, you promise to hold harmless Kevin’s Appliance Service LLC, the technician, it’s owner, it’s employees, it’s agents and/or contractors from any and all damages, harms or liability that may result from such an occurrence. You agree and acknowledge that water may need to be turned on or off to the appliance in order to test or service it. You also agree that Kevin’s Appliance Service LLC, the technician, it’s owner, it’s employees, it’s agents and/or contractors are not responsible for any leaks that occur at the shutoff during or following service. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.
Waiver of Damages from Failed Refrigeration: You understand that refrigeration equipment consists of multiple complex components, any of which can fail without warning, and that any effort to service and/or repair carries inherent risks. Diagnoses are not always straightforward, and, even when carefully performed, repairs and/or service work may involve imperfections that result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, medicine spoilage, water leakage from the appliance and inconvenience. You agree and acknowledge this when you allow us to diagnose, repair and/or service your appliance. You agree all such risks are your own, and you agree that you will hold harmless and exempt from liability Kevin’s Appliance Service LLC, the technician, it’s owner, it’s employees, it’s agents and/or contractors. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.
Waiver of Damages from Lifting a Glass Cooktop: You understand when lifting a glass/ceramic cooktop surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive or silicone, and it is not always possible to achieve separation without damaging the surface or causing fractures. While expecting the technician to exercise a high level of care, you recognize that Kevin’s Appliance Service LLC, the technician, it’s owner, it’s employees, it’s agents and/or contractors are not liable for any damages that may occur. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.